{"id":2438,"date":"2026-02-21T15:34:05","date_gmt":"2026-02-21T14:34:05","guid":{"rendered":"https:\/\/lifehotelbergamo.it\/faq\/"},"modified":"2026-04-17T12:52:42","modified_gmt":"2026-04-17T10:52:42","slug":"faq","status":"publish","type":"page","link":"https:\/\/lifehotelbergamo.it\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n
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Frequently Asked Questions<\/h1>\n\n\n\n
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Sezione<\/summary>\n

Area Wellness & SPA<\/a><\/p>\n\n\n\n

Palestra<\/a><\/p>\n\n\n\n

Reception, Soggiorni & Servizi<\/a><\/p>\n\n\n\n

Dotazioni Camera<\/a><\/p>\n\n\n\n

Colazione<\/a><\/p>\n\n\n\n

Food & Drink Experience<\/a><\/p>\n\n\n\n

Atmosfere Rooftop<\/a><\/p>\n\n\n\n

Parcheggio & Auto Elettriche<\/a><\/p>\n\n\n\n

Animali Domestici<\/a><\/p>\n\n\n\n

Tassa di Soggiorno<\/a><\/p>\n\n\n\n

Servizi Extra & Richieste Speciali<\/a><\/p>\n\n\n\n

Meeting & Business<\/a><\/p>\n\n\n\n

Trasporti & Dintorni<\/a><\/p>\n\n\n\n

Accessibilit\u00e0 & Inclusivit\u00e0<\/a><\/p>\n\n\n\n

Politiche dell’Hotel<\/a><\/p>\n<\/details>\n<\/div>\n\n\n\n

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Area Wellness & SPA<\/a><\/p>\n\n\n\n

Palestra<\/a><\/p>\n\n\n\n

Reception, Soggiorni & Servizi<\/a><\/p>\n\n\n\n

Dotazioni Camera<\/a><\/p>\n\n\n\n

Colazione<\/a><\/p>\n\n\n\n

Food & Drink Experience<\/a><\/p>\n\n\n\n

Atmosfere Rooftop<\/a><\/p>\n\n\n\n

Parcheggio & Auto Elettriche<\/a><\/p>\n\n\n\n

Animali Domestici<\/a><\/p>\n\n\n\n

Tassa di Soggiorno<\/a><\/p>\n\n\n\n

Servizi Extra & Richieste Speciali<\/a><\/p>\n\n\n\n

Meeting & Business<\/a><\/p>\n\n\n\n

Trasporti & Dintorni<\/a><\/p>\n\n\n\n

Accessibilit\u00e0 & Inclusivit\u00e0<\/a><\/p>\n\n\n\n

Politiche dell’Hotel<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n

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Wellness Area & SPA<\/h2>\n\n\n\n
Is SPA access included in the room rate?<\/summary>\n

It depends on your room type:
Standard<\/strong>: not included.
Superior<\/strong>: one 2-hour session included for the entire stay.
Deluxe<\/strong>, Junior Suite<\/strong>, Suite<\/strong>, Family<\/strong>: 2 hours per day included (excluding the day of departure).<\/p>\n<\/details>\n\n\n\n

What are the SPA opening hours?<\/summary>\n

The SPA is open every day from 7:00 AM to 9:00 PM<\/strong>. Access is organised in 2-hour<\/strong> time slots and advance<\/strong> booking<\/strong> is required. You can book through any of the following channels:
Email<\/strong>: info@lifesource.it<\/a>
Phone<\/strong>: 0039 035 0526169
Online: <\/a><\/strong>via the Wellness Area contact <\/a><\/strong>form on our website<\/p>\n<\/details>\n\n\n\n

Can I use the SPA if I am not staying at the hotel?<\/summary>\n

Yes, the SPA is open to outside guests at a cost of \u20ac38.00<\/strong> per 2-hour session<\/strong>. A10-entry carnet<\/strong> is also available (pay for 9, get the 10th free), valid for 6 months and usable every day except public holidays.
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What does the Wellness area include?<\/summary>\n

Located on floor -1, the SPA features:
Heated pool<\/strong> (31\u00b0C)<\/strong>: hydromassage jets, water cascade and background music.
Wellness Circuit<\/strong>: finnish sauna, steam room, sensory showers and ice waterfall.
Relaxation area<\/strong>: herbal teas and water.
Fitness room<\/strong><\/p>\n<\/details>\n\n\n\n

What do I need to bring?<\/summary>\n

Bring your swimwear – we\u2019ll take care of the rest!
Upon arrival, you will find slippers, towels, and bathrobes (available in your room or directly at the Spa). Our changing rooms are equipped with digital code lockers and showers featuring complimentary body wash and shampoo. The use of swimwear is mandatory.<\/strong><\/p>\n<\/details>\n\n\n\n

Can children use the SPA?<\/summary>\n

Children are welcome in the pool when accompanied by a parent or guardian. Waterproof swim nappies are mandatory for young children. Access to the sauna and steam room is not permitted for minors.<\/p>\n<\/details>\n\n\n\n

Is the pool accessible for guests with disabilities?<\/summary>\n

Yes. The pool is 1.10 m deep and maintained at a constant 31\u00b0C. It is equipped with a dedicated electric hoist to assist guests with reduced mobility in entering and exiting the water safely.<\/strong><\/p>\n<\/details>\n\n\n\n

Can I book a massage?<\/summary>\n

Yes, we feature two massage rooms where professionals provide personalized treatments (relaxing, deep-tissue, or sports massages).
Cost<\/strong>: Starting from \u20ac80.00
Duration<\/strong>: 60 minutes
Booking<\/strong>: Required (preferably 24 hours in advance or upon check-in)<\/p>\n<\/details>\n<\/div>\n\n\n\n

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Fitness Room<\/h2>\n\n\n\n
Is the gym free of charge?<\/summary>\n

Yes, access to the fitness room is completely free and exclusive for hotel guests and for anyone who purchases a 10-entry carnet <\/strong>for the Wellness Area.<\/p>\n<\/details>\n\n\n\n

What are the opening hours and what equipment is available?<\/summary>\n

The gym is open daily from 06:00 to 21:00<\/strong>. Booking<\/strong> is required (please contact reception).
The fitness area is equipped with regularly maintained Technogym equipment, including:<\/p>\n\n\n\n

\u2022 Cardio<\/strong>: treadmills and stationary bikes.
\u2022 Weights & Functional<\/strong>: barbells, dumbbells, battle ropes, resistance bands, mats, and Wellness Balls.
\u2022 Strength<\/strong>: a professional multi-station machine for targeted training: arms (pull down), chest, back, and legs.
Towels and water included.<\/strong><\/p>\n<\/details>\n<\/div>\n\n\n\n

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Reception, Stays & Services<\/h2>\n\n\n\n
What are the reception opening hours?<\/summary>\n

Reception is open 24 hours a day, 7 days a week. Our multilingual staff is always on hand to assist you throughout your stay.<\/p>\n<\/details>\n\n\n\n

What are the check-in and check-out times?<\/summary>\n

Check-in<\/strong>: rooms are available from 3:00 PM.
Check-out<\/strong>: please vacate your room by 11:00 AM.<\/p>\n\n\n\n

Subject to availability, earlier or later options are available:
Early check-in<\/strong>: \u20ac50.00 supplement.
Late check-out until 4:00 PM<\/strong>: \u20ac50.00 supplement.
Late check-out until 7:00 PM<\/strong>: \u20ac70.00 supplement.<\/p>\n<\/details>\n\n\n\n

What payment methods are accepted?<\/summary>\n

\u2022 Credit cards<\/strong>: Visa, Mastercard, American Express.
\u2022 Debit cards<\/strong>: Maestro network.
\u2022 Cash<\/strong> (within legal limits).
\u2022 Bank transfer<\/strong> (advance or on invoice, with card guarantee).
\u2022 Paylink<\/strong> (secure remote payment).<\/p>\n\n\n\n

* The card provided as a booking guarantee must be presented in person at check-in to complete the payment. Charges cannot be processed without the physical card present<\/em><\/em>.<\/p>\n<\/details>\n\n\n\n

How does the Wi-Fi work?<\/summary>\n

We offer free Internet<\/strong> throughout the hotel, with customized connection options available for events.
In your room<\/strong>: enjoy high-speed private access. Simply scan the QR code in the \u201cInternet\u201d section of your in-room TV with your smartphone. For laptops, you can manually enter the alphanumeric code displayed below the QR code.
In public areas<\/strong>: the \u201cLife Source Guest\u201d network is available upon registration.<\/p>\n<\/details>\n\n\n\n

Is luggage storage available?<\/summary>\n

Yes, luggage storage<\/strong> is free of charge<\/strong> for all guests, both before check-in (if you arrive early) and after check-out.<\/p>\n<\/details>\n\n\n\n

Is there a porter service?<\/summary>\n

Yes, our staff is happy to help you carry your luggage to your room. The hotel also has dedicated luggage trolleys, ideal for families or guests with bulky bags.<\/p>\n<\/details>\n<\/div>\n\n\n\n

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Room Features & Amenities<\/h2>\n\n\n\n
What will I find in my room?<\/summary>\n

All our rooms are soundproofed and designed for maximum comfort. Each room includes:
\u2022<\/strong> Technology<\/strong>: free high-speed Wi-Fi, air conditioning and a TV with Chromecast for your streaming apps.
\u2022<\/strong> Practical essentials<\/strong>: safe, minibar, desk and automated blackout blinds (hold the arrow on the display next to the TV for 3 seconds to operate).
\u2022<\/strong> Sleep quality<\/strong>: certified hypoallergenic mattresses and pillows.
Every room has a private bathroom<\/strong> with shower, hairdryer and a full courtesy kit:<\/strong> shampoo, conditioner, shower gel, body lotion, soap, shower cap, slippers, hygiene set, sewing kit and shoe sponge.
Available at reception on request: toothbrush, toothpaste and shaving kit.<\/p>\n<\/details>\n\n\n\n

 Are there rooms with a panoramic view?<\/summary>\n

Yes, rooms on the upper floors offer a stunning view of the Bergamo hills. This feature is exclusive to Suite<\/strong> and Deluxe<\/strong> room categories.<\/p>\n<\/details>\n\n\n\n

What do the Family \/ Junior Suites offer?<\/summary>\n

The Family Junior Suites<\/strong> are designed as self-contained apartments, ideal for families or groups. They feature:
\u2022 Generous, divided spaces<\/strong>: a master bedroom and a separate living area with sofas and a table.
\u2022 Exclusive comforts<\/strong>: a fully equipped kitchenette (hob, microwave and utensils), a dedicated relaxation area and a bathtub (Family Junior Suite only).
\u2022 <\/strong>Flexible layout<\/strong>: they can be connected to an adjacent Superior room for extra space while maintaining privacy.<\/p>\n<\/details>\n\n\n\n

Can the windows be opened?<\/summary>\n

Windows can only be opened a few centimeters. This ensures the continuous fresh-air ventilation system operates correctly, maintaining optimal temperature and air quality at all times.<\/p>\n<\/details>\n<\/div>\n\n\n\n

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Breakfast<\/h2>\n\n\n\n
Is breakfast included in my booking?<\/summary>\n

Buffet breakfast<\/strong> is included if you selected the \u201cBed & Breakfast\u201d (B&B) <\/strong>rate during booking.
If you have booked a room-only stay, you can add breakfast at any time\u2014preferably upon check-in\u2014at a cost of \u20ac20.00 per person.<\/strong>
Our international buffet <\/strong>is served on the mezzanine floor every day from 07:00 to 10:00.<\/p>\n<\/details>\n\n\n\n

What if I just want coffee and pastry?<\/summary>\n

For a light Italian-style breakfast (espresso, cappuccino, croissant), head to Onda Bistrot<\/a> on the ground floor, open for bar service from 8:00 AM.<\/p>\n<\/details>\n\n\n\n

I have an early departure \u2014 can I still have breakfast?<\/summary>\n

Yes. If breakfast is included in your booking but you need to leave before 7:00 AM, you can request a Breakfast Box<\/strong> to take away. Please note: the request must be made at reception by the evening before your departure.<\/p>\n<\/details>\n\n\n\n

Are there options for allergies and special diets?<\/summary>\n

Absolutely. Our buffet includes:
\u2022 Gluten-free<\/strong>: a dedicated corner with gluten-free products.
\u2022 Lactose-free<\/strong>: lactose-free yoghurt and a selection of milks (lactose-free and plant-based alternatives).
\u2022 Vegan-friendly<\/strong> options: fresh and dried fruit, cereals, various plant-based milks, bread for toasting and jams.<\/p>\n\n\n\n

Please let us know about any allergies<\/strong> or dietary<\/strong> requirements when booking or on arrival.<\/p>\n<\/details>\n<\/div>\n\n\n\n

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Food & Drink<\/h2>\n\n\n\n
Which restaurants are available at the hotel?<\/summary>\n

Life Source offers three distinct culinary experiences:
\u2022 Le Terre Gourmet:<\/strong> refined cuisine for an exceptional gastronomic experience – Le Terre Gourmet Menu<\/a>
\u2022 Onda Bistrot:<\/strong> a dynamic and informal setting, ideal for lunches, dinners, or quick breaks – <\/a>Onda Bistrot Menu<\/a>
\u2022 Atmosfere Rooftop:<\/strong> our exclusive panoramic space (open during the summer season).<\/p>\n<\/details>\n\n\n\n

What are the restaurant opening hours?<\/summary>\n

Le Terre Gourmet<\/strong>: lunch 12:00\u20133:00 PM | dinner 7:00\u201311:00 PM.
Onda Bistrot<\/strong>: every day 8:00 AM\u2013midnight (continuous bar service; kitchen open during mealtimes).
Rooftop<\/strong> (summer): Thursday to Sunday, 6:00 PM\u2013midnight.<\/p>\n\n\n\n

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Can I eat something in the afternoon?<\/summary>\n

The kitchen is closed between 2:30 PM and 7:00 PM. During this time, Onda Bistrot<\/a> stays open with a selection of pastries, petit fours and aperitifs with dry snacks.<\/p>\n<\/details>\n\n\n\n

Is a reservation required?<\/summary>\n

Reservations are strongly recommended at all our dining venues \u2014 for both hotel guests and outside visitors \u2014 to guarantee your table and avoid waiting times, especially during scheduled events.
You can book by calling 035 0526169<\/strong> or through the Food Experience<\/a> section of our website.<\/p>\n<\/details>\n\n\n\n

Is room service available?<\/summary>\n

Yes. Room service is available as follows:
\u2022 Breakfast<\/strong>: 7:00 AM\u201312:00 PM (dedicated morning menu).
\u2022 Lunch & dinner<\/strong>: 12:00\u20133:00 PM and 7:00\u201311:00 PM (dedicated menu).
\u2022<\/strong> Beverages<\/strong> (coffee, cocktails, wine, soft drinks): 8:00 AM\u2013midnight.
You will find a QR code in your room to access the updated digital menus.<\/p>\n<\/details>\n\n\n\n

Do you cater for allergies and vegan diets?<\/summary>\n

We are not a vegan restaurant, but we do our best to accommodate all needs.
Our menus include a full allergen list. Please inform us of any allergies, intolerances or dietary requirements when booking or by speaking to our floor staff, who will suggest the best alternatives.<\/p>\n<\/details>\n\n\n\n

Can I organise a private event or party?<\/summary>\n

Yes! Onda Bistrot<\/strong> is the ideal venue for graduation parties, birthdays and private events, with dedicated menus and aperitif packages.
For more information or a quote: info@lifesource.it<\/a> or 035 0526169.<\/p>\n<\/details>\n<\/div>\n\n\n\n

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Atmosfere Rooftop<\/h2>\n\n\n\n
Where is the Rooftop and when is it open?<\/summary>\n

Our Rooftop<\/a>, located on the 5th floor with panoramic views of the Upper Town (Citt\u00e0 Alta) and the Bergamo hills, operates as follows:
\u2022 Monday to Wednesday (16:30 \u2013 22:00)<\/strong>: exclusive access for hotel guests. It is the perfect space for relaxation; please note that table service is not provided on these days.
\u2022 Thursday to Sunday (18:00 \u2013 00:00)<\/strong>: open to the public (both hotel and external guests) with full bar and dining service.
\u2022 Season<\/strong>: the Rooftop is a summer location. It typically opens from late May to late September, depending on weather conditions. The Rooftop remains closed during Christmas and the winter months.<\/p>\n<\/details>\n\n\n\n

Are there any themed evenings or events?<\/summary>\n

Yes, every Thursday<\/strong> features a DJ SET.
Throughout the summer we organise special theme nights<\/strong> and exclusive events<\/strong> such as our Live Sax evening.
We recommend subscribing to our newsletter at lifesource.it to stay up to date. https:\/\/lifesource.it\/en\/iscrizione-newsletter\/<\/a><\/p>\n<\/details>\n\n\n\n

Is the menu a buffet?<\/summary>\n

Service is exclusively \u00e0 la carte.<\/strong>
The menu focuses on the aperitif<\/strong> experience, featuring a selection of \u201cStuzzica Appetito<\/strong>\u201d (Appetizers)\u2014perfect for pairing with drinks while enjoying the sunset\u2014followed by a curated selection of hot dishes for those wishing to dine.
Drinks and cocktails are served with complimentary Dry Snacks<\/strong>.
Additional items from the \u201cStuzzica Appetito\u201d menu are available for purchase.
You can view our cocktail list and current food offerings directly at this link: Atmosfere Rooftop Menu 2025<\/a><\/p>\n<\/details>\n\n\n\n

What happens if the weather is bad?<\/summary>\n

If it is raining or very windy, the Rooftop will close for safety and comfort reasons. The evening \u2014 including any DJ Set or live music \u2014 will be moved to Onda Bistrot <\/a>on the ground floor.<\/p>\n<\/details>\n\n\n\n

Is there a dress code?<\/summary>\n

Yes, Easy Chic<\/strong> attire is required. We kindly ask guests to avoid tracksuits and flip-flops. Please note that smoking is not permitted anywhere on the terrace.<\/p>\n<\/details>\n\n\n\n

Can I organise a birthday or graduation party on the Rooftop?<\/summary>\n

Absolutely! The Rooftop is an exclusive venue for special celebrations with dedicated packages and tailored menus. For a quote or further information: info@lifesource.it<\/a> or via the form at atmosfererooftop.it\/en\/contattateci\/<\/a>.<\/p>\n<\/details>\n\n\n\n

Can I bring a cake from outside?<\/summary>\n

 Yes, but you must notify us in advance and present the receipt and a list of ingredients (for allergen management). A supplement applies for serving and cutting.<\/p>\n<\/details>\n<\/div>\n\n\n\n

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Parking & Electric Vehicle Charging<\/h2>\n\n\n\n
What parking options are available?<\/summary>\n

We offer three options:
\u2022 Municipal public car park<\/strong>: directly in front of the main entrance \u2014 free, unattended, limited spaces.
\u2022 Outdoor private car park<\/strong>: located within the premieses, the area is fenced and monitored by CCTV.
\u2022 Indoor private car park<\/strong>: closed and CCTV-monitored garage with a maximum entry height of 2.80 m.<\/p>\n<\/details>\n\n\n\n

Is parking included in the room rate?<\/summary>\n

Indoor parking is not included in the room rate and is subject to a daily surcharge.
Booking is recommended, especially for indoor spots.
The rates for our monitored parking areas are:
Outdoor Parking<\/strong>: \u20ac20.00 per night.
Indoor Parking<\/strong> (Garage): \u20ac30.00 per night.<\/p>\n<\/details>\n\n\n\n

Can I charge my electric vehicle at the hotel?<\/summary>\n

Yes, both private car parks are equipped with standard EV charging points (Fast Charge is not available). The charging cost is \u20ac0.96\/kWh, in addition to the chosen car park rate.
Please let us know at check-in or when booking if you will need a charging point.<\/p>\n<\/details>\n<\/div>\n\n\n\n

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Pets<\/h2>\n\n\n\n
Are dogs allowed at the hotel?<\/summary>\n

Yes, four-legged friends are very welcome at Life Hotel. <\/p>\n\n\n\n

The supplement is \u20ac25.00 per night<\/strong> and includes a dedicated in-room service: a pet mat and water bowl, plus a specific deep-clean of the room upon departure.<\/p>\n\n\n\n

Please inform us of your pet’s presence at the time of booking so we can assign you a suitable room and prepare a welcome kit (blanket and bowls).<\/p>\n<\/details>\n\n\n\n

Which areas of the hotel can my dog access?<\/summary>\n

Dogs are welcome in the following areas:
\u2022 <\/strong>Atmosfere Rooftop<\/a>: access permitted<\/strong>.
\u2022 <\/strong>Onda Bistrot<\/a>: access permitted at designated tables<\/strong> (limited seating \u2014 please book in advance).<\/p>\n\n\n\n

Dogs are not permitted in: the Breakfast Room, Le Terre Gourmet restaurant<\/a> or the SPA area.<\/p>\n<\/details>\n<\/div>\n\n\n\n

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City Tax<\/h2>\n\n\n\n
Is there a city tax?<\/summary>\n

Yes, as required by the Municipality of Bergamo, a tourist tax of \u20ac5.00 per person per night applies<\/strong>. This must be paid directly at the hotel at check-in.<\/p>\n<\/details>\n\n\n\n

Are there any exemptions form payment?<\/summary>\n

Yes. The following categories are exempt:
Minors<\/strong>: guests under 18 years of age.
Long stays<\/strong>: the tax applies only to the first 5 consecutive nights.
Law enforcement officers<\/strong> on duty.
Patients admitted to hospital facilities.<\/strong>
\u2022 Companions of hospitalised patients (exemption for 1 adult).
\u2022 Parents of hospitalised children (exemption for both parents).
For health- or duty-related exemptions, appropriate documentation or a self-declaration may be required at reception.<\/p>\n<\/details>\n<\/div>\n\n\n\n

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Extra Services & Special Requests<\/h2>\n\n\n\n
Is a laundry service available?<\/summary>\n

Yes, we offer a laundry service<\/strong> upon request for our guests.
You can choose from several options: wash only, wash and press, or dry cleaning. Rates and turnaround times vary based on the type of garment and the requested treatment. You will find a detailed price list and the form to be filled out\u2014to be dropped off at reception along with your laundry\u2014directly inside your room’s wardrobe.
The service is available on weekdays; it is not guaranteed on Saturdays, Sundays, or public holidays. We recommend checking with the reception in advance for feasibility and exact delivery times.<\/p>\n<\/details>\n\n\n\n

Can I arrange a surprise in the room for a special occasion?<\/summary>\n

Of course! We love making your moments unforgettable.
On advance request, we can arrange:
\u2022 A bouquet of fresh flowers<\/strong>.
\u2022 A bottle of sparkling wine<\/strong> (Franciacorta or Prosecco).
\u2022 A selection of artisan chocolates.<\/strong>
\u2022 A voucher for lunch or dinner<\/strong> at Le Terre Gourmet restaurant<\/a>.
Contact us before your arrival to discuss the details and receive a personalized quote.<\/p>\n<\/details>\n\n\n\n

I left something behind. Can you send it to me?<\/summary>\n

Certainly! Life Hotel offers a dedicated management and shipping service<\/strong> for lost and found items. Shipping costs are covered by the guest, and our procedure is simple and transparent.
To request the recovery of your item:
1. Contact Reception providing your email address and the destination country.
2. You will receive an email from our partner \u201cLHost\u201d with various quotes (categorized by courier and delivery times).
3. Choose your preferred option and proceed with the online payment.
4. Once confirmed, the package will be collected within 24\/48 hours, and you will receive a tracking code to monitor the delivery.
For special cases such as:
\u2022 Shipments to non-Schengen countries.
\u2022 Important documents (passports, ID cards).
\u2022 Oversized packages.
In these instances, Reception will request a custom quote from specialized partners (such as DHL, GLS, or Mail Boxes Etc.). To proceed, please provide your full address and a contact telephone number immediately.<\/p>\n<\/details>\n\n\n\n

Do you have a hairdresser?<\/summary>\n

There is no in-house salon. However, on advance request our reception team is happy to check availability and book an appointment at one of the best salons nearby.<\/p>\n<\/details>\n\n\n\n

Do you offer corporate rates?<\/summary>\n

If you frequently stay in Bergamo for business, you can request a corporate agreement with preferential rates and dedicated benefits. Simply contact us at +39 035 0526169 or send an email to info@lifesource.it<\/a>, including:
\u2022 Company name and headquarters.
\u2022 A contact telephone number.
\u2022 A reference email address.
Our sales office will contact you promptly to provide the best offer tailored to your needs.<\/p>\n\n\n\n

For those without a corporate agreement, we always guarantee the best available rate through our direct channels:
Online:<\/strong> on our official website lifesource.it<\/a>
Telephone<\/strong>: by calling +39 035 0526169.<\/p>\n\n\n\n

Please note: we do not have an active agreement with Papa Giovanni XXIII Hospital.<\/p>\n<\/details>\n<\/div>\n\n\n\n

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Meeting & Business<\/h2>\n\n\n\n
Do you have meeting rooms or conference facilities?<\/summary>\n

Yes, LifeSource Hub is a cutting-edge center for corporate events<\/strong>. We offer modular meeting rooms with various configurations, capable of hosting groups from small sessions up to 170 people.<\/p>\n\n\n\n

All our rooms feature:
\u2022 Abundant natural light.
\u2022 Latest-generation monitors and technology for screenings and presentations.
\u2022 Customizable spaces tailored to the client’s specific needs.
\u2022 High-speed Wi-Fi with dedicated, fast, and exclusive networks for attendees.<\/p>\n\n\n\n

We can organise Coffee Breaks, Standing Buffets, business lunches, and gala dinners. All catering is managed directly by our Executive Chef Enzo Pett\u00e8, ensuring a high-level gastronomic experience even for large groups.<\/p>\n\n\n\n

Quotes<\/strong>: Please provide your event details at lifesource.it\/en\/contattateci-mice\/<\/a><\/a> or write to us at eventi@lifesource.it<\/a>. Our events department will contact you as soon as possible to define every detail, including reserved parking spaces in our large lot.<\/p>\n<\/details>\n\n\n\n

Is there a workspace for laptop use?<\/summary>\n

Yes, business corners with armchairs and power sockets are available in the lobby and at Onda Bistrot<\/a>, accessible to guests at any time of day.<\/p>\n<\/details>\n<\/div>\n\n\n\n

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Getting Around<\/h2>\n\n\n\n
How do I get to the city centre and Citt\u00e0 Alta?<\/summary>\n

LifeSource is strategically located, allowing you to reach major attractions within minutes.<\/p>\n\n\n\n

By Car or Taxi:
<\/strong>\u2022 Lower Town (City Center): Approximately 10 minutes by car or taxi.
\u2022 Upper Town (Citt\u00e0 Alta – Historic District): Approximately 20 minutes by car or taxi.<\/p>\n\n\n\n

By Bus<\/strong>: The main bus stop is just a short walk from the hotel, near the \u201cBergamo Ospedale\u201d railway station.
\u2022 To the City Center (Porta Nuova): Take Line C. Service begins at 06:30.
\u2022 To the Upper Town (Citt\u00e0 Alta): Once you reach the center (Porta Nuova stop), you will need to transfer to Bus Line 1.<\/p>\n\n\n\n

Returning to Life Hotel from the center (Porta Nuova): Use lines C1H or C2H bound for \u201cBergamo Ospedale\u201d.
Please note:<\/strong> Bus service for this area ends around 20:00. Beyond this time, we recommend taking a taxi.

To calculate your route in real-time and view the transit map, you can consult the official ATB Bergamo website: ATB Lines and Timetables.<\/a>
A detailed city map featuring the main points of interest is available at our Reception.<\/p>\n<\/details>\n\n\n\n

Where can I park in the city?<\/summary>\n

Bergamo offers various parking solutions (mostly paid):
\u2022 Lower Town<\/strong> (Citt\u00e0 Bassa): We recommend the parking lots in Via Paleocapa and Piazza Libert\u00e0, which are ideal for shopping and exploring the city center.
\u2022 Upper Town<\/strong> (Citt\u00e0 Alta): The main parking area is located along the scenic Viale delle Mura.
To check real-time availability and parking locations, you can consult the official portal: VisitBergamo \u2013 Parking in Bergamo.<\/a><\/p>\n<\/details>\n\n\n\n

How do I get to Bergamo Airport (BGY \u2013 Orio al Serio)?<\/summary>\n

The airport is just 6 km away.
\u2022 Taxi<\/strong>: the fastest option \u2014 approximately 10 minutes.
\u2022 Public transport<\/strong>: take bus C1A or C1B to Porta Nuova, then switch to line 1 in the direction of the Airport. Total journey time: approximately 30 minutes.<\/p>\n<\/details>\n\n\n\n

How do I get to Milan Malpensa (MXP) or Linate (LIN)?<\/summary>\n

Malpensa Airport (MXP) is located 90 km from our hotel.
\u2022 Taxi \/ Private Transfer (NCC<\/strong>): Approximately 1 hour and 15 minutes.
\u2022 Public Transport<\/strong>: Reach Bergamo Airport (BGY) and take the direct shuttle services.<\/p>\n\n\n\n

Milan Linate Airport (LIN) is located 52 km from Life Hotel.
\u2022 Taxi \/ Private Transfer (NCC)<\/strong>: Approximately 45 minutes.
\u2022 Public Transport<\/strong>: Reach Bergamo Airport (BGY) and take the direct shuttle services.<\/p>\n\n\n\n

Orari Orio Shuttle<\/a><\/p>\n<\/details>\n\n\n\n

How far is Papa Giovanni XXIII Hospital?<\/summary>\n

The hospital is within easy walking distance \u2014 approximately 3 minutes on foot<\/strong>. A covered pedestrian underpass at the rear of our building leads directly to the hospital’s East Entrance, avoiding street traffic entirely. By taxi<\/strong> the journey takes around 5 minutes.<\/p>\n<\/details>\n\n\n\n

Can you arrange a taxi or private transfer?<\/summary>\n

Our staff is fully available to arrange transportation to any destination.
We offer two types of service:
\u2022 City Taxi:<\/strong> immediate call-out whenever needed.
\u2022 Private Transfer (NCC)<\/strong>: a pre-booked service ideal for long-distance travel or business transfers.<\/p>\n\n\n\n

Please note that we do not operate an internal shuttle service, but we can arrange a private airport pick-up upon request<\/strong>.
To provide you with a detailed quote, please email us the following information:
\u2022 Expected date and time of arrival.
\u2022 Flight number and departure airport.
\u2022 Total number of passengers and amount of luggage.<\/p>\n<\/details>\n\n\n\n

How far is Leolandia theme park?<\/summary>\n

Leolandia is approximately 19 km from the hotel and can be reached in about 15 minutes by car or taxi\/NCC.<\/p>\n\n\n\n


\u2022 In autobus:<\/strong> a 50 metri dall’hotel (fermata fronte Ospedale) partono le linee C fino a Porta Nuova, da cui la stazione \u00e8 raggiungibile a piedi in 5 minuti.
\u26a0\ufe0f Fermata “Bergamo Ospedale” temporaneamente chiusa
La fermata del treno adiacente all’hotel \u00e8 attualmente sospesa per lavori di potenziamento della linea. Riaprir\u00e0 il 14 dicembre 2026 con 6 corse orarie verso Bergamo e Milano, inclusa una corsa diretta verso la Stazione Fiera e l’aeroporto di Orio al Serio. Nel frattempo, consigliamo di raggiungere la Stazione Centrale con autobus o taxi.<\/p>\n\n\n\n

Nota<\/strong>: anche dopo la riapertura, chi perde il treno diretto per Fiera\/Orio al Serio potr\u00e0 cambiare alla Stazione Centrale di Bergamo per prendere il collegamento in coincidenza.<\/p>\n<\/details>\n\n\n\n

How far is Bergamo Central Station?<\/summary>\n

The main railway station is located approximately 3 km from the hotel and is reachable in about 10 minutes by car or taxi.
By Bus: Line C departs 50 meters from the hotel (stop in front of the Hospital) to Porta Nuova, from where the station is a 5-minute walk.<\/p>\n\n\n\n

\u26a0\ufe0f \u201cBergamo Ospedale\u201d Train Stop Temporarily Closed
The train stop adjacent to the hotel is currently suspended due to track upgrading works. It is scheduled to reopen on December 14, 2026, with 6 trains per hour to Bergamo and Milan, including a direct link to the Fiera (Trade Fair) Station and Milano Bergamo Airport (BGY). In the meantime, we recommend reaching the Main Station (Stazione Centrale) by bus or taxi.<\/p>\n\n\n\n

Note: Even after the reopening, if you miss a direct train to Fiera\/Orio al Serio, you can still transfer at Bergamo Main Station to take a connecting service.<\/p>\n<\/details>\n\n\n\n

Where can I do my grocery shopping?<\/summary>\n

A Lidl<\/strong> supermarket and a Conad<\/strong> Superstore are both about a 10-minute walk away (approximately 850 metres), along the same street.
The Conad complex also includes a caf\u00e9, clothing shops and a self-service launderette.<\/p>\n<\/details>\n\n\n\n

Where are the best places to go shopping?<\/summary>\n

Bergamo and the surrounding area offer excellent options for every taste:<\/p>\n\n\n\n

\u2022 <\/strong>Orio Center<\/strong><\/a> (6 km)<\/strong> \u2014 one of the largest shopping centres in Italy, located opposite Orio al Serio airport. It houses over 200 shops, international brands and a cinema. www.oriocenter.it
\u2022 Franciacorta Village<\/a> (45 km)<\/strong> \u2014 an elegant open-air designer outlet with major brands at discounted prices, set in the renowned wine-producing region. www.franciacortadesignervillage.com
\u2022 Milan Fashion District (approx. 1 hour)<\/strong> \u2014 the heart of international fashion. If you drive, the recommended car park is Piazza Meda; please note the city centre is subject to the ZTL congestion charge (Area C). Alternatively, a private chauffeur service (NCC) is a convenient option, as it has access to bus lanes on busy days.<\/p>\n<\/details>\n\n\n\n

Where are the nearest ATMs?<\/summary>\n

The nearest ATM (Cash Machine)<\/strong> locations are inside the Papa Giovanni XXIII Hospital, just a 3-minute walk away. The main ATM is located on Level 0, Entrance 38.
Please note that we do not offer currency exchange services at the hotel<\/strong>. We recommend that you:
\u2022 Use the dedicated exchange desks at the Airport.
\u2022 Visit authorized exchange offices in the City Center.
Note<\/strong>: Local banks often provide currency exchange services exclusively to their own account holders.<\/p>\n<\/details>\n<\/div>\n\n\n\n

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Accessibility & Inclusivity<\/h2>\n\n\n\n
Is the hotel accessible for guests with disabilities?<\/summary>\n

Yes. The entire hospitality complex has been designed to be completely barrier-free<\/strong>, ensuring all guests maximum independence and comfort in every common area and dining outlet.<\/p>\n\n\n\n

We offer dedicated accessible rooms located on the 2nd floor, easily reachable via elevator. These rooms feature:
\u2022 Ergonomic Furnishings<\/strong>: furniture positioned at a lower height for easy use.
\u2022 Open-concept Wardrobes<\/strong>: equipped with adjustable pull-down hanging rails.
\u2022 Accessible Bathrooms<\/strong>: spacious layouts for easy maneuvering, fitted with safety grab bars to ensure stability and comfort.
Our philosophy of inclusivity extends to the SPA. The swimming pool is equipped with a professional pool hoist (electric lift), allowing guests with reduced mobility to access the water and enjoy its benefits in total safety and comfort.<\/p>\n<\/details>\n<\/div>\n\n\n\n

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<\/div>\n\n\n\n

Hotel Policies<\/h2>\n\n\n\n
Is smoking allowed?<\/summary>\n

No, Life Hotel is an entirely non-smoking property<\/strong> (LEED GOLD certified<\/a>). Smoking is strictly prohibited in all rooms (which are fitted with sensitive smoke detectors), all indoor common areas and the Rooftop terrace. <\/p>\n\n\n\n

A surcharge will be applied in the event of non-compliance in the rooms.<\/p>\n<\/details>\n\n\n\n

Is Wi-Fi free?<\/summary>\n

Yes, free Wi-Fi is available in all rooms and common areas.
\u2022 In your room<\/strong>, scan the QR code in the ‘Internet’ section of your TV, or enter the alphanumeric code manually on a PC.
\u2022 In common areas<\/strong>, connect to the ‘Life Source Guest’ network and complete the registration.<\/p>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Frequently Asked Questions Area Wellness & SPA Palestra Reception, Soggiorni & Servizi Dotazioni Camera Colazione Food & Drink Experience Atmosfere Rooftop Parcheggio & Auto Elettriche Animali Domestici Tassa di Soggiorno Servizi Extra & Richieste Speciali Meeting & Business Trasporti & Dintorni Accessibilit\u00e0 & Inclusivit\u00e0 Politiche dell’Hotel Wellness Area & SPA Fitness Room Reception, Stays & […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-blocchi.php","meta":{"footnotes":""},"class_list":["post-2438","page","type-page","status-publish","hentry"],"publishpress_future_action":{"enabled":false,"date":"2026-05-01 10:44:48","action":"draft","terms":[],"taxonomy":""},"_links":{"self":[{"href":"https:\/\/lifehotelbergamo.it\/en\/wp-json\/wp\/v2\/pages\/2438","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lifehotelbergamo.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lifehotelbergamo.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lifehotelbergamo.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lifehotelbergamo.it\/en\/wp-json\/wp\/v2\/comments?post=2438"}],"version-history":[{"count":0,"href":"https:\/\/lifehotelbergamo.it\/en\/wp-json\/wp\/v2\/pages\/2438\/revisions"}],"wp:attachment":[{"href":"https:\/\/lifehotelbergamo.it\/en\/wp-json\/wp\/v2\/media?parent=2438"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}